Delegates

How do I register for an event?

• ONLINE by credit card
• CALL +44 (0) 20 7970 4770
• FAX your completed booking form to +44 (0) 20 7970 4799
• POST your completed booking form & payment to:
  Centaur Conferences
  Customer Services
  Third Floor
  50 Poland Street
  London
  W1F 7AX

How will I receive confirmation of my place?

Once you have registered, you will receive a confirmation letter via post containing timings, venue and terms & conditions. Please note we do not send out tickets, if you receive a confirmation letter, this is all you need to attend the event.

How can I pay?

Payments can be made via credit card, cheque, BACS and CHAPS.
If you wish to be invoiced or raise a Pro Forma invoice, please call us on +44 (0) 20 7970 4770 or include full invoices details with your completed booking form. 

When should I pay for the conference?

Payment must be received prior to the conference.

When will I receive my conference material?

The pack you receive when you arrive at the conference will include details of the URL and password to use to download the speakers’ presentations from our website. If you are not attending the conference but have purchased the documentation, your login and password will be dispatched to you on the first day of the conference as long as we have received payment from you by then.

When can I purchase the conference material?

If you are not attending the conference, but wish to access the speakers’ presentations online then you may purchase this access at any point.  It will be available for you to login to from the first day of the conference, as long as we have received payment from you by that time.

What is contained in the conference material?

The pack you receive when you arrive at the conference contains the latest conference agenda;  speaker biographies and delegate list. Speaker presentation slides from the speakers who have provided this will be loaded on our website and available for you to download for 28 days following the event date. 

Are meals included?

Yes, the event fee includes refreshment breaks and lunch. Check the agenda for timings of refreshment breaks.

Special requirements

If you have any special requirements and/or dietary restrictions that you’d like us to address, please do let us know upon registration.

How can I get to the venue?

Once registered, you will receive full location details and instructions on how to get there. Full venue details can also be found on the website.

What happens if there is a venue change?

Occasionally, it may be necessary for us to alter a venue. Our customer services team will notify you of any changes via email. The website will also remain fully updated. 

What about accommodation?

Please visit our VENUE page for full details

What should I wear?

The dress code is business casual.

How do I register for a press pass?

Not all events are open to the press for reasons of copyright and privacy. To enquire about a press pass, please email the marketing team on marketing@centaurconferences.co.uk

Delegate cancellations

Cancelling a conference registration:
If you cancel your registration more than ONE month before the event, there will be an administration charge of £75 + UK VAT. For cancellations received LESS than one month prior to the conference date, or in the event of non attendance, a 100% cancellation fee applies, in these circumstances NO refund can be given and payment is still required. All cancellations MUST be made in writing and will be acknowledged in writing.

In the event of a terrorist alert or incident that prevents the running of the conference, Centaur Conferences reserves the right to retain up to 50% of the fee as a contribution to delegate registration, all location, marketing and central administrative costs.

View our full Terms and Conditions

Delegate substitutions

You may substitute delegates until the day before the conference, please phone us directly with your booking reference number and name, job title and full contact details for the new delegate. There is no charge for this.

Can I receive a copy of a delegate list?

We do not release delegate lists pre or post conference.

How do I unsubscribe from receiving conference notifications?

To unsubscribe from receiving Centaur Conferences emails, send an email to unsubscribe.conf@centaur.co.uk.  To unsubscribe from postal communications, please call +44 (0) 20 7970 4738 with full address details.

Please note these actions will only unsubscribe you from Centaur Conferences communications.  To unsubscribe from communications concerning ALL of Centaur’s products and services, email stopmailingme@centaur.co.uk, or call Centaur customer services on +44 (0) 20 7292 3723.

If you have an additional enquiry that is not listed above, please email us on enquiries@centaurconferences.co.uk and we’ll endeavour to respond as soon as possible