Retail Financial Services Research & Insight

“…very practical. Things I can take away and use back in my business.”
Head of Customer & Market Insight, RBS

“…varied selection of topics”
Customer Insight Manager, Lloyds TSB

“…fascinating and thought provoking”
Customer Insight Leader, GE Money

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Welcome to the homepage of Marketing Week’s Retail Financial Services Research & Insight event, the industry leader that brings you the latest case studies from top financial services brands. An excellent networking event and a great platform for sharing initiatives, it is your chance to catch up with the industry.

Across two days in January, the UK’s leading research and insight professionals gathered to discuss the key challenges facing the industry and to share best practice on how to develop their research and insight initiatives to gain consumer trust and maximise their profitability.

2008 event highlights:

• Richard Harris from American Express on developing insight to inform channel and communication strategies
• An out-of-industry case study from E.ON UK on utilising insight to understand the psychology surrounding your customers’ decisions and increase retention
• Heather McGlinn Hansma from Wells Fargo (USA) discussing how to deliver new products that the customer genuinely needs and wants

We would like to thank all our speakers, chairmen, sponsors and delegates who attended our 2009 conference– we hope you agree with the overwhelming feedback we received praising the quality of the speakers and testifying to the value of the sessions.

OUR NEXT ANNUAL CONFERENCE WILL TAKE PLACE IN January 2010
Bookmark this site for further updates, related events and news

If you’d like to get involved in the 2009 event as a speaker, or if you have an issue that you would like us to address, please email us at enquiries@marketingweekconferences.com

Similarly, if you’d wish to explore the benefits of becoming a sponsor or exhibitor why not get in touch with our sponsorship team?